DevOps Eyes Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

• Account Information: Name, email address, password, and profile information
• Organization Information: Company details, team member information
• Billing Information: Payment details, billing address, subscription information
• Communication Data: Support requests, feedback, and any other information you provide in communications with us
• Authentication Data: SSO credentials, API keys, and access tokens

1.2 Information Collected Through Service Usage

• Service Usage Data:
  • Database deployment configurations and metrics
  • Project analytics and monitoring data
  • Resource usage statistics
  • Performance metrics and logs
  • API usage patterns
• Technical Data:
  • IP addresses and location information
  • Browser type and version
  • Operating system information
  • Device information
  • Access timestamps and logs

1.3 Information from Third-Party Services

• Integration Data: Information received when you connect third-party services
• Authentication Data: Information from SSO providers
• Analytics Data: Third-party analytics and monitoring services

2. How We Use Your Information

We use the collected information for the following purposes:

• Providing and Maintaining Services:
  • Managing your account and providing customer support
  • Processing and completing transactions
  • Operating and maintaining the database deployment platform
  • Monitoring service performance and reliability
• Service Improvement:
  • Analyzing usage patterns and trends
  • Developing new features and services
  • Debugging and fixing issues
  • Optimizing service performance
• Security and Compliance:
  • Protecting against unauthorized access
  • Detecting and preventing fraud
  • Ensuring compliance with legal obligations
  • Enforcing our terms of service
• Communication:
  • Sending service updates and notifications
  • Providing technical alerts and security notices
  • Responding to your requests and inquiries
  • Sending marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Organization:
  • Team members within your organization
  • Organization administrators
  • Authorized team members with appropriate permissions
• Service Providers:
  • Cloud infrastructure providers
  • Payment processors
  • Analytics services
  • Customer support tools
  • Monitoring and logging services
• Legal Requirements:
  • In response to legal requests
  • To comply with applicable laws
  • To protect our rights and property
  • To prevent fraud or abuse

4. Data Storage and Security

4.1 Data Storage

We store and process your information on servers located in various regions to ensure optimal performance and compliance with data protection regulations. Your data may be transferred to and stored in countries outside your residence, where data protection laws may differ.

4.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and audits
• Monitoring for suspicious activities
• Secure backup systems

4.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. When we no longer need personal information, it is securely deleted or anonymized.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Update: Review and update your account information
• Data Portability: Export your data in a structured format
• Deletion: Request deletion of your account and associated data
• Communication Preferences: Control email notifications and marketing communications
• Security Controls: Manage API keys, access tokens, and authentication settings

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and authentication status
• Remember your preferences and settings
• Analyze service usage and performance
• Improve security and detect unauthorized access

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect service functionality.

7. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children under 13. If you believe we might have information from or about a child under 13, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for international data transfers through:

• Standard contractual clauses
• Data processing agreements
• Compliance with regional data protection regulations

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by:

• Posting a notice on our website
• Sending an email to the address associated with your account
• Displaying a notification within our Services

Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

DevOps Eyes
Email: [email protected]
Website: www.devopseyes.com